Night Front Desk｜Winter Season

Not only providing seamless Check In and Check out, Front Desk team assist guests with all accommodation and in-house amenities requests. Operate 24 hours ready to provide luxury services to meet our guest needs and exceed their expectation.

• Create all Night Reports.
• Closing and double check the Transaction on the day.
• Handling guest check in/check out procedures following the standard.
• Handling guest payments.
• Handling guest issue and provide solution with positive manner
• Assisting and record all guest request and input guests registration and profile.
• Luggage and parcels handling.
• Maintain the cleanliness of guest and staff area.
• Maintaining the Cleanliness of working areas.
• Handle any emergency issue that raised and report to managers.
• Interdepartmental communication with the other department to ensure that the highest quality of services are provided to AYA Niseko guests.

• Strong interpersonal & communication skills.
• High proficiency in English is required. Japanese or other languages are a plus.
• Computer literacy.
• Friendly and professional telephone manner.
• High grooming standards and professional appearance.
• A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
• Desirable: Previous experience in the hospitality or travel industry.
• Desirable: Passion for snowsports and the outdoors.
• Desirable: Valid Japanese driver's license or international driving permit.

Please note: For foreign nationals, a Japanese work permit or working holiday visa is required.

Work 8 hours per day

Hours may increase over high occupancy periods.

Seasonal
¥1,650 JPY～ / hour

• Health, social, and employment insurance available.
• Subsidized staff meals (lunch and dinner approximately ¥300 per meal).
• Subsidized ski/snowboard rental.
• Free season lift pass for Grand Hirafu/Hanazono resort.
• Discount in other Tokyu Resort & Stay properties.
• Staff accommodation fee： ¥20,000 ～¥55,000 per month.
  Shared dormitory/private room: utilities and Wi-Fi included. Shared shower/bath, laundry, drying room, kitchenette. facilities). Located 5 minutes walk from Hirafu Gondola.
  An apartments in the city also available.(Need a car to commuting to work）
• Night shift allowance available

November 15, 2024 - March 31, 2025 (Possibility to be extended)

If you are interested to join our Front Desk team, please send your CV/Resume with a recent portrait photo to [email protected]

※Only shortlisted applicants will be contacted within a week.